Help & FAQ 2017-10-02T14:57:36+00:00

Help & FAQ

Frequently Asked Questions

We’re here to help!

If you are having difficulty using any part of the platform or have a general query, you can contact our support team via e-mail (support@playtank.net).

Alternatively, you can contact us live via Intercom 9AM until 6PM GMT, Monday – Saturday.

If contacting by email, please ensure to include your account ID or organisation name on the e-mail in order for us to help you with your query.

Please note that if you are not an administrator for your organisation we will not be able to access your organisation’s account or provide any billing or technical support.

I have left my organisation, do I still have access to PlayTank? 2017-07-06T12:58:27+00:00

You will still be able to login to the PlayTank platform, however you will not be able to access the organisation’s page, information or ideas, assuming the administrator has removed you from their account on your departure.

If I add a signal to PlayTank, who owns it? 2017-07-06T12:57:56+00:00

Your organisation will have its own rules and regulations regarding intellectual property so we advise all end users to contact the administrator in their organisation for any questions regarding intellectual property and the ownership of ideas and content.

I’m an end user with questions – who should I contact? 2017-07-06T12:57:25+00:00

It is generally a good idea to contact the administrator in your organisation for any queries as an end user, however we can provide some support by e-mailing a ticket to support@playtank.net. Please note that if you are not an administrator we will not be able to access your organisation’s account or provide any billing or technical support.

What do I do if I experience trouble logging in? 2017-07-06T12:49:59+00:00
There is a forgotten password option under the login screen. By clicking on this you will be e-mailed a link that allows you to change your password.